/* استایل‌های سیستم پشتیبانی */

/* Container اصلی */
.lms-support-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 20px;
    font-family: 'Vazirmatn', 'Tahoma', sans-serif;
    direction: rtl;
}

/* Header */
.lms-support-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
    padding: 20px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 12px;
    color: white;
}

.lms-support-header h2 {
    margin: 0;
    font-size: 24px;
    font-weight: 600;
}

.lms-support-new-ticket-btn {
    display: flex;
    align-items: center;
    gap: 8px;
    background: rgba(255, 255, 255, 0.2);
    border: 2px solid rgba(255, 255, 255, 0.3);
    color: white;
    padding: 12px 20px;
    border-radius: 8px;
    cursor: pointer;
    font-size: 14px;
    font-weight: 500;
    transition: all 0.3s ease;
}

.lms-support-new-ticket-btn:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: translateY(-2px);
}

.lms-support-icon {
    font-size: 16px;
}

/* فرم تیکت جدید */
.lms-support-new-ticket-form {
    background: white;
    border-radius: 12px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.1);
    margin-bottom: 30px;
    overflow: hidden;
}

.lms-support-form-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px;
    background: #f8fafc;
    border-bottom: 1px solid #e2e8f0;
}

.lms-support-form-header h3 {
    margin: 0;
    font-size: 18px;
    color: #1e293b;
}

.lms-support-close-btn {
    background: none;
    border: none;
    font-size: 24px;
    color: #64748b;
    cursor: pointer;
    padding: 0;
    width: 30px;
    height: 30px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    transition: all 0.3s ease;
}

.lms-support-close-btn:hover {
    background: #e2e8f0;
    color: #1e293b;
}

/* فرم */
.lms-support-form-group {
    margin-bottom: 20px;
    padding: 0 20px;
}

.lms-support-form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 500;
    color: #374151;
}

.lms-support-form-group input,
.lms-support-form-group textarea {
    width: 100%;
    padding: 12px 16px;
    border: 2px solid #e5e7eb;
    border-radius: 8px;
    font-size: 14px;
    transition: all 0.3s ease;
    font-family: inherit;
}

.lms-support-form-group input:focus,
.lms-support-form-group textarea:focus {
    outline: none;
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.lms-support-form-group textarea {
    resize: vertical;
    min-height: 120px;
}

/* دکمه‌های فرم */
.lms-support-form-actions {
    display: flex;
    gap: 12px;
    padding: 20px;
    background: #f8fafc;
    border-top: 1px solid #e2e8f0;
}

.lms-support-submit-btn {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    border: none;
    padding: 12px 24px;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.3s ease;
}

.lms-support-submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.3);
}

.lms-support-submit-btn:disabled {
    opacity: 0.7;
    cursor: not-allowed;
    transform: none;
}

.lms-support-submit-btn:disabled:hover {
    transform: none;
    box-shadow: none;
}

.lms-support-cancel-btn {
    background: #f1f5f9;
    color: #64748b;
    border: 2px solid #e2e8f0;
    padding: 12px 24px;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.3s ease;
}

.lms-support-cancel-btn:hover {
    background: #e2e8f0;
    color: #374151;
}

/* لیست تیکت‌ها */
.lms-support-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.lms-support-ticket-item {
    background: white;
    border-radius: 12px;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.08);
    overflow: hidden;
    transition: all 0.3s ease;
    border: 2px solid transparent;
}

.lms-support-ticket-item:hover {
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.12);
    transform: translateY(-2px);
}

.lms-support-ticket-item.open {
    border-color: #10b981;
}

.lms-support-ticket-item.closed {
    border-color: #6b7280;
    opacity: 0.8;
}

/* Header تیکت */
.lms-support-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px;
    cursor: pointer;
    transition: background-color 0.3s ease;
}

.lms-support-ticket-header:hover {
    background: #f8fafc;
}

.lms-support-ticket-info h4 {
    margin: 0 0 8px 0;
    font-size: 16px;
    font-weight: 600;
    color: #1e293b;
    display: flex;
    align-items: center;
    gap: 8px;
}

.lms-support-ticket-date {
    font-size: 12px;
    color: #64748b;
}

.lms-support-ticket-status {
    display: flex;
    align-items: center;
    gap: 12px;
}

.lms-support-status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 500;
}

.lms-support-status-badge.open {
    background: #fef3c7;
    color: #92400e;
}

.lms-support-status-badge.closed {
    background: #dcfce7;
    color: #166534;
}

.lms-support-status-badge.waiting {
    background: #dbeafe;
    color: #1e40af;
}

.lms-support-toggle-icon {
    font-size: 12px;
    color: #64748b;
    transition: transform 0.3s ease;
}

/* پیام‌های تیکت */
.lms-support-ticket-messages {
    border-top: 1px solid #e2e8f0;
    background: #f8fafc;
}

.lms-support-messages-list {
    padding: 20px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.lms-support-message {
    display: flex;
    gap: 12px;
}

.lms-support-message.user {
    flex-direction: row-reverse;
}

.lms-support-message.admin {
    flex-direction: row;
}

.lms-support-message-content {
    max-width: 70%;
    padding: 12px 16px;
    border-radius: 12px;
    position: relative;
}

.lms-support-message.user .lms-support-message-content {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    border-bottom-right-radius: 4px;
}

.lms-support-message.admin .lms-support-message-content {
    background: white;
    color: #1e293b;
    border: 1px solid #e2e8f0;
    border-bottom-left-radius: 4px;
}

.lms-support-message-content p {
    margin: 0 0 8px 0;
    line-height: 1.5;
}

.lms-support-message-date {
    font-size: 11px;
    opacity: 0.7;
}

/* فرم پاسخ */
.lms-support-reply-form {
    padding: 20px;
    border-top: 1px solid #e2e8f0;
    background: white;
}

.lms-support-reply-form textarea {
    width: 100%;
    padding: 12px 16px;
    border: 2px solid #e5e7eb;
    border-radius: 8px;
    font-size: 14px;
    resize: vertical;
    min-height: 80px;
    font-family: inherit;
    margin-bottom: 12px;
}

.lms-support-reply-form textarea:focus {
    outline: none;
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.lms-support-reply-actions {
    display: flex;
    gap: 12px;
}

.lms-support-reply-actions button {
    padding: 8px 16px;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.3s ease;
    border: none;
}

.lms-support-reply-actions button:first-child {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
}

.lms-support-reply-actions button:first-child:hover {
    transform: translateY(-1px);
    box-shadow: 0 2px 8px rgba(102, 126, 234, 0.3);
}

.lms-support-close-ticket-btn {
    background: #f1f5f9;
    color: #64748b;
    border: 1px solid #e2e8f0;
}

.lms-support-close-ticket-btn:hover {
    background: #e2e8f0;
    color: #374151;
}

/* پیام موفقیت */
.lms-support-success-message {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: white;
    padding: 15px 20px;
    border-radius: 8px;
    margin-bottom: 20px;
    animation: slideInDown 0.5s ease;
}

.success-content {
    display: flex;
    align-items: center;
    gap: 10px;
}

.success-icon {
    font-size: 18px;
}

.success-text {
    font-size: 14px;
    font-weight: 500;
}

@keyframes slideInDown {
    from {
        opacity: 0;
        transform: translateY(-20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Loading و Error */
.lms-support-loading,
.lms-support-error,
.lms-support-empty {
    text-align: center;
    padding: 40px 20px;
    color: #64748b;
}

.lms-support-loading {
    color: #667eea;
    font-weight: 500;
}

.lms-support-error {
    color: #dc2626;
}

.lms-support-empty {
    color: #64748b;
    font-style: italic;
}

/* Login Required */
.lms-support-login-required {
    text-align: center;
    padding: 40px 20px;
    background: white;
    border-radius: 12px;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.08);
}

.lms-support-login-required p {
    margin: 0;
    color: #64748b;
    font-size: 16px;
}

/* Responsive Design */
@media (max-width: 768px) {
    .lms-support-container {
        padding: 10px;
        margin: 0;
    }
    
    .lms-support-header {
        flex-direction: column;
        gap: 16px;
        text-align: center;
        padding: 15px;
    }
    
    .lms-support-header h2 {
        font-size: 18px;
        margin-bottom: 10px;
    }
    
    .lms-support-new-ticket-btn {
        width: 100%;
        padding: 12px 20px;
        font-size: 14px;
        border-radius: 8px;
    }
    
    .lms-support-new-ticket-form {
        padding: 15px;
        border-radius: 8px;
    }
    
    .lms-support-form-header {
        padding: 0 0 15px;
        margin-bottom: 15px;
    }
    
    .lms-support-form-header h3 {
        font-size: 16px;
    }
    
    .lms-support-form-group {
        margin-bottom: 15px;
    }
    
    .lms-support-form-group label {
        font-size: 13px;
        margin-bottom: 5px;
    }
    
    .lms-support-form-group input,
    .lms-support-form-group textarea {
        padding: 10px 12px;
        font-size: 14px;
        border-radius: 6px;
    }
    
    .lms-support-form-actions {
        flex-direction: column;
        gap: 10px;
    }
    
    .lms-support-submit-btn,
    .lms-support-cancel-btn {
        width: 100%;
        padding: 12px 20px;
        font-size: 14px;
        border-radius: 6px;
    }
    
    .lms-support-tickets-list {
        gap: 10px;
    }
    
    .lms-support-ticket-item {
        border-radius: 8px;
        margin-bottom: 10px;
    }
    
    .lms-support-ticket-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 12px;
        padding: 15px;
    }
    
    .lms-support-ticket-info h4 {
        font-size: 14px;
        margin-bottom: 5px;
    }
    
    .lms-support-ticket-date {
        font-size: 12px;
    }
    
    .lms-support-ticket-status {
        align-self: flex-end;
        margin-top: 10px;
    }
    
    .lms-support-status-badge {
        font-size: 11px;
        padding: 4px 8px;
        border-radius: 4px;
    }
    
    .lms-support-toggle-icon {
        font-size: 12px;
    }
    
    .lms-support-ticket-messages {
        padding: 15px;
    }
    
    .lms-support-messages-list {
        gap: 10px;
    }
    
    .lms-support-message {
        margin-bottom: 10px;
    }
    
    .lms-support-message-content {
        max-width: 90%;
        padding: 10px 12px;
        border-radius: 8px;
    }
    
    .lms-support-message-content p {
        font-size: 13px;
        line-height: 1.4;
    }
    
    .lms-support-message-date {
        font-size: 11px;
        margin-top: 5px;
    }
    
    .lms-support-reply-form {
        margin-top: 15px;
        padding: 15px;
        border-radius: 8px;
    }
    
    .lms-support-reply-form textarea {
        padding: 10px 12px;
        font-size: 14px;
        border-radius: 6px;
        min-height: 80px;
    }
    
    .lms-support-reply-actions {
        flex-direction: column;
        gap: 10px;
        margin-top: 15px;
    }
    
    .lms-support-reply-actions button {
        width: 100%;
        padding: 10px 20px;
        font-size: 14px;
        border-radius: 6px;
    }
    
    .lms-support-close-ticket-btn {
        font-size: 13px;
        padding: 8px 16px;
    }
    
    .lms-support-success-message {
        padding: 12px 15px;
        border-radius: 8px;
        margin-bottom: 15px;
    }
    
    .success-content {
        gap: 8px;
    }
    
    .success-icon {
        font-size: 16px;
    }
    
    .success-text {
        font-size: 13px;
    }
    
    .lms-support-loading,
    .lms-support-error,
    .lms-support-empty {
        padding: 30px 15px;
        font-size: 14px;
    }
    
    .lms-support-login-required {
        padding: 30px 15px;
        border-radius: 8px;
    }
    
    .lms-support-login-required p {
        font-size: 14px;
    }
}

/* Animation */
@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.lms-support-ticket-messages {
    animation: slideDown 0.3s ease;
}